Skip to content

Shipping policy

All our goods can either be collected or delivered FREE of charge. The delivery costs are as follows:

Belgium Netherlands
  • Accessories (postlevering).                                      € 8
  • Furniture delivery small                                             € 29 
  • Furniture delivery (Goods delivery 31.5-101 kg )    € 85
  • Furniture delivery (Goods delivery + 101 kg ).        € 99
  • Microskin dining tables                                             € 150

    The maximum delivery cost for furniture delivery is equal to the delivery cost of the heaviest product. Delivery costs for Europe (FR, DE, LUX and ES)

    FR DE  LUX ES
    Postzending S €8,00  €8,00  €8,00  €8,00 
    Postzending XL €29,00  €29,00  €29,00  €29,00 
    Thuisbezorging S €55,00  €55,00  €55,00  €55,00 
    Thuisbezorging M €85,00  €85,00  €85,00  €85,00 
    Thuisbezorging L €99,00  €99,00  €99,00  €99,00 
    MicroSkin & StoneSkin €180,00  €180,00  €180,00   €180,00 

      Free collection in Antwerp 

      We always send you an email with the details about the pick-up location. If you have not yet received this e-mail, the order will not yet be prepared for collection

      We offer you the possibility to collect your products from our pick-up point in Antwerp:

      • Antwerp: Merantistraat 1 unit S9, 2030, Belgium.

      Opening hours Pick-Up Point

      Collections in Antwerp are always possible from Monday to Friday from 8:45 am to 4:30 pm, the collection point is closed on Sundays and Saturdays. 

      Are you unsure about the size of your car? Feel free to contact us and we will check whether a product will fit your car. You are responsible for loading your car yourself. So provide enough helping hands.

      How does shipping work?

      🚚 Delivery of larger furniture

      Have you ordered a larger piece of furniture, such as a sofa, cabinet or large table? We make sure your furniture arrives safely and with care. Depending on your region, there are two delivery options:

      Delivery by our own transport service

      We will contact you to arrange a suitable delivery date. You will receive an email/SMS with information about your delivery and when you can expect your furniture.

      Once your furniture is on its way, you will receive an email and/or SMS from our delivery software EasyRoutes containing a tracking link for your order.

      Deliveries take place between 8:00 AM and 5:00 PM.

      Delivery via GLS

      We will also contact you to arrange a suitable delivery date. You will receive an email/SMS with information about your delivery and when you can expect your furniture.

      Please note that GLS does not provide a tracking link for these deliveries, so unfortunately we cannot provide you with Track & Trace information. We therefore recommend making sure someone is at home on the agreed delivery date.

      Deliveries take place between 8:00 AM and 5:00 PM.

      🏠 Threshold delivery

      Our threshold delivery service means that your order will be delivered to the threshold of the front door of your home.

      Do you live in an apartment? Please note that we do not deliver to upper floors.

      We therefore recommend arranging a furniture lift and/or extra helping hands yourself if necessary.

      Large furniture items such as tables, sofas or cabinets may sometimes be delivered on a pallet. The pallet will be left with you, allowing our drivers to complete the delivery efficiently without additional handling. Please note: you must also keep this pallet in case you wish to return the item.

      Tip: Measure your stairwell, doorways and other access points beforehand to make sure your furniture will fit.

      📦 Delivery of smaller items

      Smaller parcels are shipped via GLS Parcel or DHL. These deliveries follow the standard shipping procedures of the respective parcel services.

      🌍 Delivery outside Belgium and the Netherlands

      Do you live outside Belgium or the Netherlands? Your order will be delivered by an external logistics partner. These deliveries are therefore not carried out by our own delivery team, but we carefully coordinate and follow up on them together with our logistics partner.

      Accessibility of the delivery location

      If the delivery address you have provided is difficult to access for any reason, for example due to narrow or unpaved roads, restricted access, steep slopes, obstacles or other exceptional circumstances, we reserve the right to charge additional delivery costs.

      These additional costs may relate to longer transport times, the use of specialised equipment, additional manpower, detours or other additional physical or logistical efforts required to complete the delivery.

      Any additional charges will always correspond to the actual costs charged by our transport partner.

      Please inform us as fully as possible before the delivery date of any special circumstances that may affect access to the delivery location. This allows us to anticipate potential issues and avoid problems on the day of delivery.

      What are your delivery times?

      • Products that are in stock are shipped within 14 days, unless stated otherwise.

      • You can always find the expected delivery time on our website under 'My Account'.

      • We always do our utmost to make sure your order reaches you on time. The estimated shipping time for each product is stated on the product page.

      • Please note that this refers to the shipping time, not necessarily the delivery time. This means that the product will leave our warehouse in Antwerp within the stated period.

      Can I change my order?

      If your order has not yet been processed, we may still be able to make changes. In any case, we recommend contacting us as soon as possible by email at info@furnified.com.

      Can I return my order?

      • All products can be returned within 14 days after delivery.

      • Products must, where possible, be returned in their original packaging. If this is not possible, please make sure the product is securely and adequately packaged so that it reaches us in the same condition in which it was delivered to you.

      • Unless otherwise agreed, the return shipment is made at the customer's risk.

      • You can use our returns service by contacting us at info@furnified.com. The cost of the return shipment will be deducted from the amount to be refunded.

      • Once the goods arrive at our warehouse, they will be inspected. If no damage is found, we will refund the purchase price plus the ori

      Back to the top