How can we help you?

Below you will find the most frequently asked questions. If you still can't figure it out, don't leave your question unanswered. Contact us via the form at the bottom of this page, or call us during office hours* on the number: 

+32 78 077 917

• When are you available by phone?
• When will my order arrive? 
• What are the shipping options?
• How will my delivery proceed?
• What is the return policy?
• What warranty do our products have?
• Can I change my order?
• Product information and photography
• Do you make custom furniture/bathrooms?
• Assembly & Maintenance products and materials

When are you available by phone?

You can reach us on +32 78 077 917. We are available by telephone within certain hours, which can be found below:

Monday: 2 p.m. to 4pm 

Dinsdag: 10u t.e.m. 12u - 14u t.e.m. 16u

Closed on Wednesday

Donderdag: 14u t.e.m. 16u

Vrijdag: 10u t.e.m. 12u - 14u t.e.m. 16u

Saturday & Sunday: closed

In addition to calling, you can also contact us via the following channels:

Form | Ask your question here

Email | info@furnified.com

Facebook | Messenger

Instagram | Direct

When will my order arrive?

You can see delivery times on the product page on our website. Are you ordering multiple pieces? Then count on the shipping time of the product with the longest shipping time. We like to deliver our furniture together to protect the environment and our logistics colleagues as much as possible.

What are your delivery times?

All our shipping times for all products are stated on the product page. For furniture, we ask you to pay the entire amount before we schedule your delivery appointment.

If products are in stock, the following applies:

- Shipping: Products that we have in stock will be shipped within 14 days from our warehouse in Antwerp

- Collection: Products that we have in stock will be ready within 14 days in our warehouse in Antwerp or showroom in Amsterdam.

If products are not in stock, the following applies:

The delivery period indicated on our webshop is the expected period in which we receive the item in our warehouse in Antwerp. So pay attention! This period does not mean that you will receive the item on exactly that day. We first have to prepare it from our warehouse.

What are the shipping options?

Come pick up your order for free

You can choose to pick up your order at one of our collection points. Our collection point in Antwerp is a 5-minute drive from our showroom. 

Important! Our logistics service always sends an email with details about the collection location. If you have not yet received this email, the order will not yet be prepared for collection. 

Have your order delivered

Delivery costs for Belgium and the Netherlands

• Accessories (postlevering) €8.00
• Furniture (small) €29.00
• Furniture (medium) €55,00
• Furniture (goods delivery 31.5-101 kg) €85.00
• Furniture (goods delivery +101 kg) €99.00
• MicroSkin dining tables €99.00

The delivery cost will not exceed 99 euros for a delivery in BE and NL. If you order multiple large products, they will be delivered together at the maximum rate of 99 euros.

Delivery costs for Europe (FR, DK, DE, LUX, PT and ES)

How will my delivery proceed?

• Door to door, directly from us to you. 
• We have experience and expertise in supplying our own products, so we do this ourselves.

Practical information about delivery

• Delivery to the first door

• Our suppliers deliver to the first door. To make the process as quick and easy as possible, we would like to ask you to provide extra helping hands. Tip! Always measure your stairwell so that you are not faced with any surprises, our transporter does not bring a moving lift and we never deliver to a floor.

• Delivery to an address that deviates from the standard route

• Do you live away from our delivery route? Then we will work with partners for your furniture delivery. they also make an appointment with you.

• Small packages? Bpost/PostNL will deliver

• If you opted for an accessory or a smaller package, we will simply send the package with the postman.

Installation and Placement

• Unfortunately, we do not install bathrooms or furniture, but we make the installation of your furniture as easy as possible.
• By making the design of our products as ready-made as possible, most items are already assembled. If this is not the case, a manual and a link to an explanation video will be provided in addition to our standard technical drawings. Our customer service is always ready to answer all your questions if you get started with your installation yourself!

What is the return policy?

Can I return my order?

• Of course, after contacting customer service, all products can be returned within a period of 14 days after delivery. 
• All products must be returned in their original packaging, unused and free from damage. Once the goods arrive at our warehouse, they will be checked. If there is no damage, we can refund the purchase price. This usually happens within 14 days of receipt of the goods. For more info, please see our returns policy to read.

What warranty do our products have?

• In accordance with European guidelines, we give you a 2-year warranty on all purchases.
• If you experience a problem with your product, please contact our customer service immediately info@furnified.com. If there is a production error, we will try to replace your purchase or at least the part in question. 

Can I change my order?

• If your order has not yet been processed, we can still adjust this. In any case, we recommend that you contact us as soon as possible by email: info@furnified.com or contact us by phone at +32 78 077 917.

Product information and photography

Are the marble, MicroSkin and StoneSkin patterns always the same as in the photo?

• Marble: of our marbles it is sometimes possible that the drawing of the marbles differs slightly from the drawing and photo on the website because it is a natural material.

• MicroSkin: It is a handmade product, so the drawings in the microskin products may not always be the same. This is because 9 layers of microskin are used.

• StoneSkin: Just like with MicroSkin, StoneSkin also uses a material that is painted on the products. As a result, the drawings may sometimes differ slightly

Do you make custom furniture?

• Unfortunately, we do not make custom furniture.
• We do offer customizable bathroom furniture sets. These always consist of a bathroom cabinet (base cabinet), a washbasin and a sink and are always based on the latest trends.
• You can also purchase all our bathroom items separately, giving you the opportunity to mix and match everything.

Montage

How do I assemble the frame of my Richard Coffee Table?

• The video below will guide you through the installation in just a minute!

Installation Richard

How do you install Furnified bathroom furniture?

• The video below will guide you through the installation in just a minute!

I nstallation Bathroom Furniture Furnified

How do you install the vintage wall cabinet from Furnified?

• The video below will guide you through the installation in just a minute!

Installation Vintage Wall Cabinet Furnified

Maintenance

Use Marble (in the bathroom)

• Marble is a porous stone and therefore sensitive to fats, acids and temperature. The stone therefore easily absorbs liquids and you must protect it against this. All our marble products are already treated against grease and stains with an anti-grease layer. This makes it more difficult for fats and liquids to penetrate into the natural stone. The protective layer fades during use and you therefore have to treat the marble again. For optimal protection, we recommend repeating this treatment twice a year. You can find products for this at any DIY store.

• Furnified happily recommends Akemi Anti Stain Pearl Impregnator, a high-quality impregnation with excellent stain protection and a pronounced water-repellent effect. Its protective effect starts after 10 to 20 minutes. 

  This product can be ordered easily and safely online via this link . You will also find some extra tips and the technical sheet here. 

• Before placing the protective layer, you should always clean the stone with water. It is then best to let it dry and then you can place the protective layer. The protection helps to absorb splashes and grease stains, but this does not help against cold or heat.
• Read more about marble maintenance at our blog page about marble .

• Important, before you start the treatment, always test on a less visible spot to evaluate the effect before proceeding with the entire treatment of your marble furniture.

Use Travertine

Use Terrazzo

The terrazzo table top is still untreated. We recommend washing it off and feeding it with green soap. Regular maintenance of the terrazzo top with this type of soap will leave a trace of soap behind with every cleaning, creating a protective layer. Regular means once a week for a new magazine and later once a month.

It is also recommended to treat the top with wax for natural stone 3 to 4 times a year. This provides an extra protective layer and a gloss layer.Terrazzo consists of calcareous stones, which means it cannot withstand acids.

It is therefore very important not to use aggressive cleaning agents. You should also pay attention to other acids such as oranges, lemons, wine, etc.

Use leather